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MF8580Cdw is not scanning Error 255,0,0

RoseCen
Apprentice

Hi,

MF8580Cdw is not scanning. It has only just started producing this error everytime I follow the following instructions:

 

Click Scan on machine, remote, and it says waiting

 

On my computer I open up Toolbox and click scan B&W, it brings up Select Source: Platen Glass. No Auto Mode.

This has only started happening recently. What is the problem.

 

Then when I click scan. It says Error Code 255,0,0 Terminate Scanner Driver.

Very Frustrating.

 

Regards,

Rose

13 REPLIES 13

Hello, jvannghi,

 

Thanks for the updated information! 

 

The Canon Community Forums aren't intended for immediate support. If you're in need of urgent assistance, please call 1-800-OK-CANON (800-652-2666), and our friendly support team will be happy to help! They're available weekdays between the hours of 10am to 10pm (ET). 

I'll call, thanks!

Canon tech helped me update drivers and reinstall the MFtool and works now. He was baffled.

 

Thanks anyways!

leopoldoisarel
Apprentice

What I did was cleared all the settings on the printer itself and that worked. 

I spent 2 hours with a Canon rep and he was not able to figure out what the problem was, after two ours all he recommended was a firewall install, which it did not make any since.  After we hung up I even tried it with the USB cable option and would still not work.  Then it occured to me to do a reset on the printer and that worked!  I hope that this helps anyone having issues with their Canon printers.

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