09-07-2017 12:20 AM
MF8580Cdw is not scanning. It has only just started producing this error everytime I follow the following instructions:
Click Scan on machine, remote, and it says waiting
On my computer I open up Toolbox and click scan B&W, it brings up Select Source: Platen Glass. No Auto Mode.
This has only started happening recently. What is the problem.
Then when I click scan. It says Error Code 255,0,0 Terminate Scanner Driver.
09-07-2017 06:05 PM
In order to properly assist you, I will just need to know what operating system you are running? Additionally, how is the unit being connected to your system? (USB or Wireless).
Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:
10-12-2017 10:54 AM
Hi again RoseCen,
Thank you for your reply.
There is a recommended patch to install if you are having issues scanning in Windows 10. Let's perform the following steps to download and install the scanning patch:
1. Click HERE to launch the download and driver page. Your operating system should automatically be detected.
2. Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.
3. Attempt a scan at this point
If you continue to have difficulties, please contact our support group using the following link: