03-10-2018 09:26 AM - edited 03-10-2018 10:07 AM
I lost my LAN connection due to a power failure and I cannot reconnect to my Netgear R7000 router.
Select LAN Connection is grayed out and Direct Connection is enabled. For some reason, the blue wireless light is off. I have tried to restart the printer several times. What am I missing?
03-10-2018 09:40 AM
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03-10-2018 09:51 AM
Thanks, have given up on the knowledge base. It does not address my issue. It assumes that the LAN option is on and does not address how to turn it on other than via the Direct Connect option which is already on.
This printer is a year old and out of warranty. If I have to pay for support, it's easier to trash this and buy a new one, not a Canon.
03-10-2018 10:55 AM
Let's start with the basics.
Now, configure the type of Network. I suggest wired.
Read the protions of the manual I provided completely so you understand all of the configuration requirements. If after resetting the printer to defaults, you are still missing menu options (and are 100% sure a factory reset has been performed), then you need to determine if the machine or its power supply was damaged by the power outage. Surges, dips or extreme fluctuations can damage components on devices which are unprotected by UPS.
I have an R7000 as well, so if you need further assistance, I can help with that too.
03-10-2018 11:26 AM
Thanks. I did not have this plugged into the UPS, my bad.
Re intitialized and reset back to factory settings and the blue light is still out.
It looks like this is USB, so I have to find a cable to see if it will work wired.
Thanks for your help.
03-10-2018 12:28 PM
Actually, you want an ethernet cable.
03-12-2018 10:45 AM
If USB fails and you are 100% certain of the reset, the unit or its power supply was likely damaged. Contact Canon, they may have a program to help you replace the product or power supply at a reduced price. (Maybe) as I'm not certain of this.