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MF4890dw can't get scanner to work

bluebird49
Apprentice

Hello, I've got an MF4890dw set up and printing wirelessly on my Windows 7 system, but I cannot get the scan function set up. When I click on the MF toolbox, I get a message "A supported scanner is not installed. Please install a supported scanner then restart Toolbox" I cannot find anything about installing the scan function of this machine in the various manuals or Canon's online help pages. Any suggestions? Thanks in advance.

1 REPLY 1

exzacklyright
Contributor

same...

 

What's crazy is it works on MY COMPUTER, but not my parents. 

 

Same operating system, everything. Same network too. 

 

I don't get it.

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