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New Contributor
Posts: 2
Registered: ‎08-06-2015

Re: MF Toolbox doesn't work on Windows 10

[ Edited ]

Hi! Have same problem.

But even can't reinstall MF Toolbox. Installer after asking some qustions just stop responding. Uninstaller does the same.

mftoolbox.JPG

New Contributor
Posts: 4
Registered: ‎08-09-2015

Re: MF Toolbox doesn't work on Windows 10

Same here.

I got the MF4890dw all in one.

Toolbox not working after upgrade to Win10.

 

Canon - a response on this thread would be nice.

New Contributor
Posts: 4
Registered: ‎08-06-2015

Re: MF Toolbox doesn't work on Windows 10

I resolved this issue by removing drivers other than Canon in Windows/Twain_32 folder. You want to uninstall the existing drivers (perhaps going in safe mode first), then remove the extra driver folders in /windows/twain_32/, but leaving wia.ds file in that folder there. Afterwards, install both the cannon driver and MF toolbox and it should work.

New Contributor
Posts: 4
Registered: ‎08-09-2015

Re: MF Toolbox doesn't work on Windows 10

Thanks fnkhan!

I'm expecting Canon to issue an update that does this gracegully.

Win10 is becoming popuylar quickly (free upgrade) and my printer is relatively new - so they should address this ASAP.

 

Again, Canon - looking for a solution please.

New Contributor
Posts: 4
Registered: ‎08-06-2015

Re: MF Toolbox doesn't work on Windows 10

Problem is not with cannon will has provided a win10 driver and toolbox app. It is with other third party drivers. That's at least what my understanding is ...
New Contributor
Posts: 2
Registered: ‎08-06-2015

Re: MF Toolbox doesn't work on Windows 10

Found solution for my case.

1. Uninstall previous drivers

2. Uninstall Toolbox in safe mode

3. Install new drivers downloaded from Canon (updated for Win10)

4. Install Toolbox in safe mode (also downloaded from Canon, version ToolBox_4911mf17_Win_EN)

Now working fine.

Didn't delete any driver from Windows/Twain_32 directory. 

Occasional Contributor
Posts: 6
Registered: ‎08-04-2015

Re: MF Toolbox doesn't work on Windows 10

[ Edited ]

obsobs wrote:

Found solution for my case.

1. Uninstall previous drivers

2. Uninstall Toolbox in safe mode

3. Install new drivers downloaded from Canon (updated for Win10)

4. Install Toolbox in safe mode (also downloaded from Canon, version ToolBox_4911mf17_Win_EN)

Now working fine.

Didn't delete any driver from Windows/Twain_32 directory. 


WORKED FOR ME, BUT...

I see why you had to go SAFE MODE to uninstall the Toolbox - I was unable to uninstall it in normal mode. So I didn't uninstall it.....

Hopefully this solution will work for all Toolbox users!

The downside is the Windows Scan App now has issues, but I am not too worried about that one!

Thanks for your post!

New Contributor
Posts: 1
Registered: ‎08-17-2015

Re: MF Toolbox doesn't work on Windows 10

Hello,

Have tried all the usual tricks (re-installation/ip change etc...)

All of our 9 business computers are OK with Windows 8 Pro. Our first swap to Windows 10 is fatal for SCAN.

Very regrettable that Canon has not "Seen the Possible" !!!!

New Contributor
Posts: 1
Registered: ‎08-17-2015

Re: MF Toolbox doesn't work on Windows 10

Success!  I was able to remove 4.9.1.1.mf16 in Safe Mode and then install 4.9.1.1.mf17 in Safe Mode and that did the trick.  I can now scan!

New Contributor
Posts: 2
Registered: ‎08-04-2015

Re: MF Toolbox doesn't work on Windows 10

[ Edited ]

I did the same thing. I unistalled MF toolbox in safe mode, reinstalled it and rebooted. It now works. I did not unistall any drivers.

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