cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MB2320 ADF Scan always feeds one and a half pages and fails

leonfranzen
Apprentice

My ADF scan to PC from the printer, the PC or the mobile app always starts, immediately feeds 1 and one half pages in rapid succession and pauses.  It then fails with "Document in ADF.  Close the feeder cover and tap [OK] to eject document."  Finally, the destination PC fails the scan job with a dialog containing Code: 2,157,50

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

For testing purposes, try performing a copy directly from the unit itself.  Does the same issue occur when copies are performed?

 

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
National Parks Week Sweepstakes style=

Enter for a chance to win!

April 20th-28th
Announcements