02-12-2018 01:26 PM
I have setup the mail server using the remote UI from my pc and tested the mail server connection to be successful on my web browser. I am using gmail as my mail server. However, when I try to scan document to email it from device directly, it throws an error 3418 which states that the machine failed to connect to mail server.
I have cross checked that the setup is correct as per the canon manual. Can anyone help me out with this issue.
02-13-2018 11:18 AM
Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF
Thanks and have a great day!
02-14-2018 09:19 AM
Changing the port to 587 with no SSL and usage of comcast smtp as per the below link helped resolve issue temporarily for now.
But still can send scan using gmail. Please share resolution if available.
05-04-2018 11:59 AM
If the credentialsd are being entered correctly on the printer, the issue would be related to your mail service. Contact your service provider to ensure that there are no possible settings that are active that would prevent access.
If you continue to have difficulties, find more help at Contact Us.