MAXIFY MB2140 Change cartridge notice (Black) won't come through, even though ink has run out.

[Julie6]

When my colours run out, the message pops up and I change the cartridge. 

The black has run out and it won't give me the option to change it. I have tried turning the computer on and off, I have even tried to mass print black docs to force it to run out even more.

Please help!

[Danny]

Thanks for joining the conversation, Julie6!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Julie6]

Hi there. Someone posted a youtube video on how to force the machine to change the cartridge. What must I do if this happens again? Would love to know your solution? No empty signs come on even though the ink has run out. The colours work fine, just issues with the black

I have a Canon maxify 2140. 

[Danny]

We appreciate the info, though we need to let you know that the MAXIFY MB2140 is not supported by our team here at Canon USA since that printer isn't available in this country.  If you live outside the United States, please click HERE and select your country to find support in your part of the world.  Your fellow Community members are still welcome to offer their advice.

Thanks for choosing Canon!