ImageRunner C1335IF USB memory restriction

[Colura]

Have just taken delivery of an ImageRunner C1335IF and want to scan to USB thumb drive. However on selecting Scan then USB Memory I get a message saying :" The USB memory is restricted"  There is no further prompt and I can find no help to change the setting.

[Crista · Accepted solution]

Hi Colura! 

Thanks for posting in the Canon Forums! 

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area.

We hope this helps! 

[Crista · Accepted solution]

Hi Colura! 

Thanks for posting in the Canon Forums! 

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area.

We hope this helps! 

[Colura · Accepted solution]

Many thanks for your prompt and helpful reply