03-10-2017 02:57 PM
I recently purchased an ImageClass MF249dw. I use Windows 10 and Word 2007. All efforts to use the printer to print envelopes has so far failed. The envelope (size no. 10) prints with the return address .8" from the top and delivery address 2.8" from the top. I've attempted to adjust the settings, to no avail.
Clearly, I'm missing something. I reached out to Canon's support but haven't heard back in over 24 hrs.
Any thoughts/suggestions are appreciated!
03-11-2017 07:56 AM
Have you tried loading the paper in the manual feed slot?
NOTEOnly one envelope at a time can be loaded in the manual feed slot. Follow steps 1 to 4 in the procedure below to prepare the envelope for loading.
NOTELoad envelopes in the same orientation for both the paper drawer and manual feed slot.
You will also need to specfy the paper size and type.
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03-13-2017 09:37 AM
I have followed all the instructions as provided by Canon. I've never experienced anything like this before when using a printer. I received a response from Canon directly and I followed those instructions and still the return and delivery addresses are printed in locations they shouldn't.