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Image class 4820d with Windows 7 - Tool box, giving prompt that "Cannot communicate with the scanner

rejoymohan
Apprentice

Dear All,

 

My Image class 4820d connected to a PC running Windows 7 Ultimate. The priting function is working. But while trying to scan, using the tool box, a prompt appears like this "Cannot communicate with the scanner....."

 

I have used the CD that came with the product. Since it didn't work, I had downloaded the driver from Canon support. I had connected the usb cable, only after the installation and restart of the PC.

 

Once the USB was connected, the installation was continued, but a prompt used to appear during all my attempts telling that, "The installation has failed"

 

Screen shots of the two error messages I got, during my several attempts.

Kindly help me, to solve this issue. Thanks in advance.

 

Rejoy Mohan

 

Canon MF 4820d Installation error_1.jpg

Canon MF 4820 Installation error_2.jpg

1 REPLY 1

rejoymohan
Apprentice

Dear All, 

 

Please help. Canon Service guy mentioned that, it is a windows error. 

 

Giving below, the error promt I'm getting while trying to scan, using the Tool box.

 

Canon MF 4820d_Scanner Error.jpg

 

Thanks in Advance.

 

Rejoy Mohan

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