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New Contributor
Posts: 4
Registered: ‎05-16-2018

Error message 255,0,0 when trying to scan

When I try to use the scanner on the printer, I get this error message:

 

"Error in scanner.

Follow instructions in the online manual.

Scanner driver will be terminated.

Code: 255,0,0 "

 

Both scanning and printing were working fine, but I have since moved offices and onto a new network.  On the new network, I changed the IP address of the printer settings and printing works.  Scanning gives the above error.  I uninstalled the MF Scan Utiility, downloaded the latest version of the MF Scan Utility, and tried again, but got the same error.

 

I'm using Windows 10 Pro.

 

I haven't reinstalled the printer driver.

 

What should I do next?

Moderator
Posts: 229
Registered: ‎11-17-2014

Re: Error message 255,0,0 when trying to scan

Hello kQuimbly!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what product you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

New Contributor
Posts: 4
Registered: ‎05-16-2018

Re: Error message 255,0,0 when trying to scan

MF634cdw
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New Contributor
Posts: 4
Registered: ‎05-16-2018

Re: Error message 255,0,0 when trying to scan

Model: MF634cdw
Respected Contributor
Posts: 1,003
Registered: ‎02-06-2013

Re: Error message 255,0,0 when trying to scan

There's an existing thread that may help.  Check this out:

 

http://www.community.usa.canon.com/t5/Office-Printers/MF-4890dw-Not-scanning/td-p/53835

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New Contributor
Posts: 4
Registered: ‎05-16-2018

Re: Error message 255,0,0 when trying to scan

After installing the main driver and MF scan utility and then reinstalling both, the error went away.
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