07-04-2017 03:50 PM
I get the error - An error occurred while communicating with scanner . (-9932) whenever i try to scan, however printer works.
System: I use macOS Sierra - 10.12.1 connected on Wifi
Printer: Cannon - MF227 dw
Anyone has a solution for this?
11-04-2017 11:40 PM
I will be able to assist you.
Please verify that the MF227dw is selected for network scanning by following the instructions below:
Next, quit the MF Toolbox, and then open it back up. Once the program is open, please scan a document and verify if you still receive an error.
If you still continue to experience an error, please call us at 1-800-OK-CANON (1-800-652-2666) for further assistance.