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Registered: ‎03-10-2017

Computer does not detect scanner (MF 4800) but does detect printer

[ Edited ]

My computer (Windows 10) does not detect my wireles scanner (MF 4800) but does detect the wireless printer (they are a single physical device). However, my husband's and my son's computers can detect both just fine. How do I solve this problem?

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Posts: 692
Registered: ‎10-12-2012

Re: Computer does not detect scanner (MF 4800) but does detect printer

Hi roastbeef,

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://Canon.us/SupportCF
 
You can also use the following link to browse our library of user manuals by clicking HERE.
 
Thanks!

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