07-23-2014 04:01 PM
Canon ipf765 when turned on goes through 4 minutes of "filling with ink" routine. After that, It then immediately comes up with Harware Error 03130031-2F13 and says to "Turn it off, wait, and turn it back on".
Before this error. For about 2 weeks before this, before a print started, it would commonly say "filling with ink" for about 30 seconds at a frequency of once every 3-5 prints but would always resume printing.
I found online that the error details are: Cutter Unit Failure: A/D converter external trigger output stops - Confirm the cutter driver board. If it is not corrected, replace the cutter driver board and the main board.
Firmware 1.01 - It has 6,025 feet total prints - It's about 14 months old.
After turning it off. Unplugging it for 30 minutes and turning it back on it does the same thing.
Also, if you go to the web user interface when it says it is "filling with ink" on the printer display - on the web user interface it says the status is "cleaning printheads".
07-30-2014 07:54 AM
It is recommended that you contact live technical support . Real time feedback of a live technical support call would be very beneficial in this case. Please dial 1-OK-CANON, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.
02-03-2017 03:42 PM
If you are experiencing the same issue or other errors, please contact our support group over the phone using the number listed in the previous response for assistance with your error.
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04-23-2017 01:05 AM