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New Contributor
Posts: 1
Registered: ‎01-06-2018

Canon MF628 won't copy

Help!  it stopped copying-- just sits and spins, light flashes-- nothing!! 

I tried installing the new driver on my mac-- now what?

Product Expert
Posts: 377
Registered: ‎02-28-2017

Re: Canon MF628 won't copy

Hi trinahammond,                   

 

There is a recommended patch to install if you are having copying issues.  Let's perform the following steps to download and install the patch:

1.  Visit Canon's website at: http://usa.canon.com/support

2.  Type MF628Cw in the "Enter a Model Name" box and click search.

3.  On the Support page for your unit, click the 'Drivers& Downloads' link in the middle of the page.

4.  Select "Operating System"

5.  Under the Firmware Tab click on the file named "[Windows] MF624Cw/ MF628Cw Firmware Update Tool (V03.01)".  After reading the details and disclaimer, click 'I Agree to terms.  Download and save the file to your computer.  Once the download is complete, double-click the file from its download location to begin the installation.

6.  Attempt a copy at this point.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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