Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 4
Registered: ‎07-30-2015
Accepted Solution

Canon MF4770n scanner not working on Windows 10 x64

The printer works fine without any trouble, but Toolbox (to scan documents) isn't working. It doesn't detect the scanner. Is there an update for this printer to support windows 10 soon? Or is there another way I can go about doing this?

 

Thanks

New Contributor
Posts: 3
Registered: ‎07-31-2015

Re: Canon MF4770n scanner not working on Windows 10 x64

I have same problem with my MF4350d scanner.  If anyone has figured out a way to get Toolbox or scanner to work with windows 10, please post.  Printing is not a problem, but I need to use the scanner too.

New Contributor
Posts: 4
Registered: ‎07-30-2015

Re: Canon MF4770n scanner not working on Windows 10 x64

I don't think your printer has networking, but if it does, my temporary solution was to install the network software on my second computer and just use network scanning to be able to scan.
Occasional Contributor
Posts: 6
Registered: ‎08-04-2015

Re: Canon MF4770n scanner not working on Windows 10 x64

Upgraded to Win 10 today, so I had this problem too.....however......

 

OK, so this isn't an exact substitute for the Toolbox....

Download and install the latest drivers for your MF4770n from this site. Restart your PC. Test printing.

Windows App store, Windows Scan app, install

At MF4770n load a doc to scan, select Remote Scanner, open Windows Scan App

USe the drop down menus to select source, output etc. You can preview platen scans, not auto feeder docs.

Works for me, hope it does for you.

 

Steve

New Contributor
Posts: 2
Registered: ‎08-04-2015

Re: Canon MF4770n scanner not working on Windows 10 x64

[ Edited ]

After having used Canon's ToolBox and Windows SCAN, I don't see any point to loading the ToolBox.  SCAN is already part of Win 10 and is more intuitive,

New Contributor
Posts: 4
Registered: ‎07-30-2015

Re: Canon MF4770n scanner not working on Windows 10 x64

[ Edited ]

The drivers have been updated for WIndows 10. Scanner works perfectly over network. 

New Contributor
Posts: 3
Registered: ‎07-31-2015

Re: Canon MF4770n scanner not working on Windows 10 x64

I figured out how to fix both the Toolbox and scanner.  It simply requires that you uninstall both the current drivers and the Toolbox, reboot the computer, and reinstall the drivers.

Occasional Contributor
Posts: 5
Registered: ‎08-18-2015

Re: Canon MF4770n scanner not working on Windows 10 x64

I tried that and still can not scan from my latop. Any advice?

New Contributor
Posts: 1
Registered: ‎12-19-2015

Re: Canon MF4770n scanner not working on Windows 10 x64

That worked for me. Thanks!
New Contributor
Posts: 3
Registered: ‎12-25-2015

Re: Canon MF4770n scanner not working on Windows 10 x64

I solve this problem on my Imageclass MF4350d by dong the following:

 It simply requires that you uninstall the current drivers, remove the printer, disconnect the printer USB cable,  reboot the computer, and reinstall the drivers, connect the printer USB cable and reinstall the printer..I used Print Management  app to uninstall current drivers.Both the tool box and Windows Fax  and Scan program worked after these steps.

 I hope it helps you.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement