11-04-2017 05:15 PM
How do I stop the high pitch tone that sounds while the printer is running? I thought maybe it was some sort of data recieving tone since I am using wireless but it happens whenever something is printing whether I print from the computer, scan or copy something. Is there anyway to mute this sound or stop it from going off?
11-27-2017 12:32 AM
Is the printer plugged into a surge protector? If so, please power the printer off and plug it directly into a wall outlet. Once the printer is back on, please make a copy to verify if you still hear the noise.
If the noise persists, we will have to recommend that you call us at 1-800-OK-CANON (1-800-652-2666) for further assistance.