11-07-2017 06:26 AM
Hello, My mac was updraded OS to 10.12.6.
I already downloaded lastest firmware for the CanoScan 9000F mark II.
But after I installed the driver, it cannot performed. It showed
Scanner reported an error
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- USB cable is disconnected.
Please check and try again.
I tried to find the solutions but it didn't work.
Please help me to use the scanner, Thank you.
11-08-2017 01:17 PM
01-09-2018 04:06 PM
Let's test the hardware by scanning from a different program.
Click the Finder icon in the Dock at the bottom of your screen.
Click on "Go" in the Menu Bar at the top of the screen.
Select "Image Capture."
If you see the message "No camera or scanner is selected," hover your mouse over "Devices," then press "Show."
Select your scanner.
You can press "Scan" to begin immediately, or "Show Details" for more options.
Are you able to acquire an image?