Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎11-07-2017

CanoScan 9000F mark II problem with MacOs 10.12.6

Hello, My mac was updraded OS to 10.12.6.

I already downloaded lastest firmware for the CanoScan 9000F mark II.

But after I installed the driver, it cannot performed. It showed 

"

Scanner reported an error

 

Cannot communicate with scanner for these reasons:

- Scanner is turned off.

- USB cable is disconnected.

 

Please check and try again.

"

 

“SS” 2560-11-07 at 5.56.33 PM.jpg

 

I tried to find the solutions but it didn't work.

Please help me to use the scanner, Thank you.

Thanat.

Highlighted
Occasional Contributor
Posts: 26
Registered: ‎11-08-2017

Re: CanoScan 9000F mark II problem with MacOs 10.12.6

Do you see the scanner in the USB section of System Profiler? If no, either power or usb cable isn't proper. if yes, driver is the issue.

Assuming this is with you using the included software?
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement