04-30-2016 03:24 PM
07-13-2016 05:42 PM
Please take a look at our new Service Notice on the availability of a patch to address an issue that prevents certain imageCLASS models from scanning as a result of updating to Windows 8, 8.1 or 10.
Windows Scanning Update for imageCLASS:
08-05-2016 06:09 PM
05-01-2017 03:18 AM - edited 05-01-2017 03:19 AM
Canon MF4890DW, wirelessly connected to Mac OSX 10.10.3. System Preferences say the printer is connected correctly.
I CAN Print, however I have to restart the printer every time I want to print, it will not wake up automatically. I have to do this somtimes 3-4 times before it can connect to the printer.
My Biggest issue is I can only scan about 40% of the time. I start MF Toolbox, close, and restart about 10 times before I can scan (if I can ever get it to scan at all).
When I can't scan (60-100%) of the time, I get the following error: "Cannot communicate with any of the scanners.
The scanners may not be connected, or may be turned off."
05-01-2017 08:44 AM
Hello Thomas (a.k.a brechelt),
Based on the information you have provided, I recommend you contact our telephone technical support at 1-800-OK-CANON (652-2666), Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays). There is no charge for this call. Or, click HERE for email support.
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08-17-2017 05:40 PM
Bought a new Mac. Using MacOs 10.12.6. Downloaded MF Scan utility. Printing working fine. When I try to connect scanner- I type in IP address and the error message I get is "The specified scanner is not supported". Is there a way around this?
01-01-2018 11:55 PM
Apparently the Canon MF Toolbox 4.9 is not compatible with Windows 10. I cannot find any way to access the scanner function of the MF4880dw remotely over the network.