03-05-2018 08:00 AM
I am using Windows 10, an Acer computer, and an ImageClass MF216n All in one Printer. I am NOT directly connected to the printer (using wifi, direct connection is NOT the issue).
I can not Scan. I have in the past off of my computer, but when I go to scan, i get an error message on the computer "Problem Scanning, Please try again".
I can click the preview button, and it scans the preview no problem. The moment I hit Scan, I get this error message.
I can print to the printer no problem, and can see a preview of the scan (as stated above) but I can not perminant scan.
I have tried to look online, and there is little to no troubleshooting for this problem.
Can someone please help? Thanks.