Brand New MF 216n won't print

[bmurch]

Just bought it today. Scanner and copier work fine. When I try to print a test page or any other document, I get a "printing error". When I troubleshoot, it tells me that I have "a document in the queue that is preventing other documents from printing...fixed", so I try again, and get the exact same error. I tried Microsoft's "Fix-It" for printers, and it told me the same thing, informing me that it was fine after deleting the printing job from the cue (the one I was trying to print that would not).

I had an InageClass 4770 before this. I'm not new to these machines. But I'm stuck.

[Shanna]

Hello bmurch!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[bmurch]

Just bought it today. Scanner and copier work fine. When I try to print a test page or any other document, I get a "printing error". When I troubleshoot, it tells me that I have "a document in the queue that is preventing other documents from printing...fixed", so I try again, and get the exact same error. I tried Microsoft's "Fix-It" for printers, and it told me the same thing, informing me that it was fine after deleting the printing job from the cue (the one I was trying to print that would not).

I had an ImageClass MF4770 before this. I'm not new to these machines. But I'm stuck.

[jtusch]

Having the exact same problem.  Have uninstalled and re-installed 3x now.  Very frustrated.  A little worried that the last post's reply hasn't been answered in over a year, too.

Windows 7 Professional.