02-02-2017 04:41 PM
I followed your instructions. Still getting line. There is a tiny little black spec on the top white portion that sits on the glass when closed. Could that be it. I tried glass cleaner. It would not come out.
03-08-2017 09:17 PM
I just started to have this issue. I have run the "fix/clean" twice and no black ink on the paper. I cleaned the rollers but still the black solid lines....... HELP. Thank you
03-08-2017 09:36 PM - edited 03-08-2017 09:37 PM
To have a better understanding of your issue, please let everyone know the model of the printer you have.
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