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New Contributor
Posts: 4
Registered: ‎12-13-2017

my 16-35 f 2.8 broke, need suggestions

So I have the 16-35 mark 1, it took a spill this summer. It still works fine, the glass and everything is intact, but the threds to screw filters in got dented in a little. I can still get filters on there, but they don't screw on very well. I contacted Canon about repairing it and they said because it is the mark 1, it is to old to repair. Any suggestions of places to get it repaired?

Esteemed Contributor
Posts: 4,291
Registered: ‎06-25-2014

Re: my 16-35 f 2.8 broke, need suggestions

I'd suggest you live with it unless/until you can afford a new lens. You'd never be able to sell a lens that's been dropped that hard, even if it weren't an obsolete model. So in effect you'd be throwing good money after bad.

Bob
Boston, Massachusetts USA
VIP
Posts: 9,053
Registered: ‎12-07-2012

Re: my 16-35 f 2.8 broke, need suggestions

Midwest Camera Repair.  Google that.  They will fix it.

A lot less stuff for 2018 but still a lot of Canon stuff. Along with, a lot of other stuff.
New Contributor
Posts: 4
Registered: ‎12-13-2017

Re: my 16-35 f 2.8 broke, need suggestions

thanks for the feedback, that was my thought, but I figured maybe fixing it would lead to making is sellable down the road. Just not in a place to spend a couple grand on a lens right now.
New Contributor
Posts: 4
Registered: ‎12-13-2017

Re: my 16-35 f 2.8 broke, need suggestions

thank you, I will look them up
Product Expert
Product Expert
Posts: 618
Registered: ‎10-17-2012

Re: my 16-35 f 2.8 broke, need suggestions

Hello nicknoyes_photo, 

Since we're unable to service the lens, another option would be the Canon Upgrade Program. The Canon Upgrade Program allows you to replace your non-functioning product. All refurbished equipment offered through this program carries a full one year limited warranty.

If you'd like to take part in the Canon Upgrade Program please call our Pre-Sales and Accessories department at (866) 443-8002 seven days a week, 8am to Midnight. Please let them know you have been working with online-support and that your equipment has been deemed out of service life. Please have the serial number of your product at the time of your call.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 4
Registered: ‎12-13-2017

Re: my 16-35 f 2.8 broke, need suggestions

I appreciate the offer. I called when this was fitst posted. They offered a 20 gollar disocount for me. Which honesly doesn't do much for a 2,000 dollar lens. 

Valued Contributor
Posts: 371
Registered: ‎11-19-2017

Re: my 16-35 f 2.8 broke, need suggestions

If the repair option doesn't pan out.... Suggest you consider a refurb.  mkII or III are both excellent.  Very happy with mine, same 1 yr warranty.  I had my reservations the first time (first lens)..  but no more.  Save a few bucks and get the gear you want.   

Rick
Bay Area - CA
~6D2 (f/w 1.0.3) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime, 70-200 f2.8L IS II ~Sigma 24-70 f2.8 Art (f/w 2.0) ~Sigma 150-600 C (f/w 1.03)
~Speedlite 430 EX II ~DPP 4.8.20 ~Windows10 Pro nVidia GPU 1709 ~Nexus6P Oreo 8.1 ~Samsung s9+ Oreo 8.0
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VIP
Posts: 9,053
Registered: ‎12-07-2012

Re: my 16-35 f 2.8 broke, need suggestions

"...but the threds to screw filters in got dented in a little..."

 

This really isn't s big deal.  They may be able to repair what you have and not need any new parts.  I have done it before myself.

Another option.  Get a high quality clear lens filter and put it on and leave it on.  

A lot less stuff for 2018 but still a lot of Canon stuff. Along with, a lot of other stuff.
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