cannon pixma m5220 is not printing red

[Ramona]

Hi vengland,

We can perform a series of cleanings and deep cleanings on the printer to see if this will get the ink printing again.  To perform a print head cleaning, please follow these steps;

You need to prepare: a sheet of A4 or Letter-sized plain paper

1. Make sure that the power is turned on.

2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette.

3. Open the Paper Output Tray gently, and open the Output Tray Extension.

IMPORTANT

• If the Inner Cover is open, close it.

4. Clean the Print Head.

(1) Select Setup  on the HOME screen.  The Setup menu screen will appear.

(2) Select Maintenance , and press the OK button.  The Maintenance screen will appear.

(3) Select Cleaning, and press the OK button.

The confirmation screen will appear.

(4) Select Yes, and press the OK button.  The machine starts cleaning the Print Head.  Do not perform any other operations until the machine completes the cleaning of the Print Head. This takes about 1 minute 30 seconds.  The pattern print confirmation screen will appear.

(5) Select Yes, and press the OK button.

5. Examine the nozzle check pattern by checking to see if there are missing lines in the pattern (A) or horizontal white streaks in the pattern (B).

(A) No missing lines/No horizontal white streaks

(B) Lines are missing/Horizontal white streaks are present

If the nozzle check pattern printed incorrecty, performing a print head deep cleaning may resolve the issue.  To perform a print head deep cleaning, please follow these steps:

1. Make sure that the power is turned on.

2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette.

3. Open the Paper Output Tray gently, and open the Output Tray Extension.

IMPORTANT

• If the Inner Cover is open, close it.

4. Clean the Print Head deeply. 

(1) Select Setup  on the HOME screen.  The Setup menu screen will appear.

(2) Select Maintenance , and press the OK button.  The Maintenance screen will appear.

(3) Select Deep cleaning, and press the OK button.

The confirmation screen will appear.

(4) Select Yes, and press the OK button.  The machine starts cleaning the Print Head deeply.  Do not perform any other operations until the machine completes the deep cleaning of the Print Head. This takes about 2 minutes 30 seconds.  The pattern print confirmation screen will appear.

(5) Select Yes, and press the OK button.  The nozzle check pattern will be printed.

(6) When the completion message appears, press the OK button.  The screen will return to the Maintenance screen.

5. Examine the nozzle check pattern.

If the nozzle check pattern still does not print correctly, the printer will require servicing.  Please click on the Contact Us link below to obtain servicing options.

This didn't answer your question or issue? Find more help at Contact Us.