05-26-2016 08:39 AM
imageRunner ADVANCE C5240i PCL6
Driver version: 18.104.22.168 (x64)
OS Version: Windows 10 Professional x64
Secure Print is the default Output Method
The printer is attached to a print server and is shared.
I can print from my Windows 10 PC via various applications including Internet Explorer and Chrome however when printing from the Edge browser, I don't get the Secure Print pop up to enter a PIN. Instead this jams up the print queue and we've had to clear the queue manually and forcefully.
I've only managed to find this discussion from Microsoft with other users reporting the issue however no resolution:
I've updated with the latest driver however this doesn't resolve the issue with Edge. Anyone know of any solution and/or workaround to this?
05-26-2016 10:18 AM
Hi, wsamaroo! Thanks for posting!
While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area!
We hope this helps!
01-30-2017 02:01 PM
Thought I would share what worked for me for anyone else who comes across this.
I was having the same issue with canon secure print in edge and photos in windows 10 using a print server. I was able to resolve the issue using the following steps.