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New Contributor
Posts: 2
Registered: ‎06-16-2017

Scanner multiple vertical lines

Hi,

 

I have a 3200F CanoScan. It was working well untill today that it starts to show multiple vertical lines all over the scanning area in preview and final image. Is it a serious hardware damage? 

Product Expert
Posts: 1,417
Registered: ‎07-28-2014

Re: Scanner multiple vertical lines

Hi ehsan,

 

What version of Windows (or Mac OS X) is installed on your computer?

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New Contributor
Posts: 2
Registered: ‎06-16-2017

Re: Scanner multiple vertical lines

Hi,

 

I use Windows XP (SP3) on my computer.

In the meanwhile I could fix the problem by click on "Calibration" in ScanGear CS. I had to calibrate it for about 15 times and then the lines disappeared. But the next time I wanted to use the scanner, they were back. This time they disappeared after 15-20 times of calibration. 

That seems that I have found the source of the problem. But I'm afraid that I need to do this time-consuming process every time I want to scan. 

Product Expert
Posts: 2,351
Registered: ‎10-16-2012

Re: Scanner multiple vertical lines

Hello.

 

If the issue persists after calibrations have been performed, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

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