Stop saying "glad you could help". You have not helped. You are a bunch of lazy money grabbers and I will never buy anything from you again. I've kept my equipment in good condition and have been rewarded by you allowing it to become obsolete.
I WOULD RECOMMEND you stop using polite language to fob people off. You've made me feel worse and I am annoyed. I didn't even want to update my computer but had to because some other stuff wouldn't work unless I did.