01-12-2018 05:55 PM
I am trying to operate my new Canon scanner LiDE 220 with my mac. I am having difficulties getting the buttons on the scanner to work. Has anybody else had this issue?
I have reinstalled the software and reset the settings, but still not working. Advice?
01-12-2018 06:07 PM
To have a better understanding of your issue, please let everyone know the version of Mac you are using (ex. 10.10, 10.11, etc).
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
01-18-2018 11:56 PM
Same problem, although I've had this scanner for over a year, and the buttons *used* to work. Even so, it was a bit twitchy and now and then they would just stop. Sometimes I could get them to work if I rebooted, but that hasn't worked for a while now. Back to clicking with the mouse :-(
I'm running Mac High Sierra 10.13.2
05-03-2018 10:18 AM
Are you able to scan from the IJ Scan Utility program directly on your computer? If any errors occur, what exact errors appear?
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05-07-2018 01:46 PM
What operating system are you using, Windows or Mac OS X? What version are you using?