07-14-2017 01:45 PM - edited 07-14-2017 01:46 PM
Hey there, so I just downloaded and installed the drivers for my Canoscan 9000f Mark II, and upon trying to launch IJ Scan Utility, it gives me this error message: "A scanner driver supporting this software is not installed. Install it and try again."
I tried re-installing the driver, and it still gives me the same error message.
I can load up the basic TWAIN drivers just fine, but I really do prefer the options in the IJ Scan Utility better.
Could somebody help me figure out what's wrong?
Note: I'm running Windows 10 Pro 64-bit
Solved! Go to Solution.
07-14-2017 02:05 PM
Please try the following to see if we can resolve your issue:
1. From the Start menu, click Settings, Devices, Printers & Scanners.
2. Towards the bottom of the Printers & Scanners area, turn off Let Windows manage my default printer.
3. Once this has been done, reinstall the drivers again.
You may also have to delete any extra icons of the scanner in the Printers & Scanners menu before reinstalling the scanner drivers.
If the error persists, find more help at Contact Us.