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Posts: 1
Registered: ‎12-20-2017

Canon P-215 II scanner issue on Windows 10

Hi There,

 

We have a user who uses a P-215 II scanner. He uses with auto mode off, so that he could install and use the desktop application for the respective scanner. 

 

However, all of a sudden the scanner stopped working an throws up an error saying no scanner found. Upon removing the scanner cable and reconnecting it with auto mode on works perfectly. So, I figured this could be due to the drivers and it was indeed showing up that the dirvers aren't taken even though it is already installed and has been working.

 

So I did a complete windows update, ininstalled the software, drivers... etc and reinstalled it again with no success. Device manager still shows that it's not picked up the drivers. I have tried both the USB ports with no luck. So I tried it on a different PC and it was all working fine.

 

Now the question is how can completely delete the drivers and reinstall it, and make it work?

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Moderator
Posts: 1,188
Registered: ‎07-08-2013

Re: Canon P-215 II scanner issue on Windows 10

Hi, ahr_helpdesk!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

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