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New Contributor
Posts: 4
Registered: ‎06-30-2015

Re: Canon LIDE 210 Scanner Hangs

It is unlikely that the AV program is to blame as it would manifest itself at the beginning of the process and preventing any scans rather than after it had already processed several.
Product Expert
Posts: 1,919
Registered: ‎10-17-2012

Re: Canon LIDE 210 Scanner Hangs

Hi RadicalRoadie and KKendall35,

 

To try and narrow down the issue, I would like to see if you experience the same issue when scanning from the Microsoft Paint program.  To scan from Paint, please follow these steps:

 

1. From the Windows 8.1 Start screen, press the Windows Key+ R, then type mspaint and click OK.

 

2. Once inside of Paint, go to the FILE menu and select FROM SCANNER OR CAMERA. A window will appear asking you what device you want to use. Please select your scanner, then press the OK button.

 

3. In the next window, select any options you would like, then click the SCAN button.  Please try to scan more than two items.  Are you able to scan more than two items in a row successfully?  

 

Also, I would like to check in a folder called TWAIN_32 to see if there are items in there unrelated to the scanner that may be interfering with the scanning process.  To view the items in the TWAIN_32 folder, please follow these steps:

 

1. Open your C: drive.

 

2. Locate the WINDOWS folder, then double-click to open it.

 

3. Locate the TWAIN_32 folder, then double-click to open it.

 

4. Inside of the TWAIN_32 folder, you will see a folder for your scanner; are there any other items in the TWAIN_32 folder?

 

We look forward to hearing from you!

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Occasional Contributor
Posts: 8
Registered: ‎07-29-2015

Re: Canon LIDE 210 Scanner Hangs

Me too I have the menace. LiDE210 used to perform, but a week ago stopped to scan. I had Win 8 first and 8.1 thereafter, but the OS change did not make any change. I have uninstalled and reinstalled the original software Navigator 4.0, tried 4.1 and 5.1 plus a new driver without success. MS OS claims the scanner works properly, but stays on warming up mode. USB ports have been refreshed to indentify hardware changes, but the cursed scanner does not work and it is just one year young.

Super Contributor
Posts: 188
Registered: ‎10-02-2014

Re: Canon LIDE 210 Scanner Hangs

How long is the USB cable? Is it plugged directly into a USB port (not a USB hub), preferably on the back of the tower? If it's a laptop, is it running on battery or plugged in?
Occasional Contributor
Posts: 8
Registered: ‎07-29-2015

Re: Canon LIDE 210 Scanner Hangs

The USB cable is 1.5m and plugged directly into a USB 3.0 port on a desktop computer tower(back).

New Contributor
Posts: 4
Registered: ‎06-30-2015

Re: Canon LIDE 210 Scanner Hangs

One thing I have discovered is that I can't be doing ANYTHING else like downloading a file while using the scanner or it locks up so tight I have to reboot to get it started again. 

Occasional Contributor
Posts: 7
Registered: ‎12-29-2014

Re: Canon LIDE 210 Scanner Hangs

good news for this ongoing issue: i have updated to windows10 and the scanner is usable again.  the error still pops up and the scan is aborted but the computer doesnt freeze up anymore and you can retry the scan! it works! (and windows 10 is actually pretty ok)  so finally i can scan again!  my administartion will be so happy with all the new freshly scanned receipts!  very lame from canon that they have not taken this issue serious and have not made some effort to solve the issue.

 

 

Occasional Contributor
Posts: 8
Registered: ‎07-29-2015

Re: Canon LIDE 210 Scanner Hangs

Thanks schenk

I swapped yesterday to Win 10 (feels faster so far), but the LiDE problem persists. To me it must be related to this PC, which is just 18 mths old with Intel 7i and a brand new HD plus both 3.0  and 2.0 ports of which the both used to cooperate with the scanner until suddenly refused.
LiDE 210 works perfectly with our two laptops on Vista and Win 7 with the original software installed. I tested earlier both the original and the latest driver version on 8.1 with the same disappointment. The scanner starts with handshakes( those sounds), which when it worked used to be too long ones, but now only one and clicking on scanning thereafter you hear a starting sound, which abruptly cuts off. There after the following error messages are found and trouble shooting gives the following indications. This b....rd plays games with me and I am not clever enough to get why.

 

 

LiDE 210  .jpg

Occasional Contributor
Posts: 7
Registered: ‎12-29-2014

Re: Canon LIDE 210 Scanner Hangs

 

oh no, the problem is backSmiley Sad  i think i give up on this scanner..

 

 

 Capture.JPG

Occasional Contributor
Posts: 8
Registered: ‎07-29-2015

Re: Canon LIDE 210 Scanner Hangs

Die neuesten Nachrichten mein Freund

I have exhausted every single option incl. scanning registry errors and refreshing USB ports and hubs plus trying all possible available driver options. PC cannot connect to LiDE, but troubleshooting HW says the scanner is OK (and it works with my Vista and Win 7). I have experienced couple similar, but  short  time problems with extern hard drives and card reader. In conclusion they all tend to point into one direction, to the power supply, which must be inadequate to feed properly USB ports. Now there are two alternatives left, either to buy a self powered USB hub, which can be plugged into mains or to upgrade the power supply to meet the requirements. This too became result from a consultation with my it guy, who could not find yesterday either more means of testing the configuration. When all the devices and the hardware are OK, it must be too a low voltage provided to USBs instead of 5 V required. I am looking on eBay for a 700W replacement to the power supply.

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