Bubble Jet i80

[eileen]

A friend gave my husband a Canon Bubble Jet i80. It installed very easily on his Samsung laptop running windows 8 pro.  However, it will only print webpages and HTML based emails.  When I try to print text based emails or word documents it just feeds a blank sheet.  I would really like to get it working if at all possible and would be grateful for any help or suggstions.  Could it be somthing in the settings I am missing?  Thanks.

[Michael]

A test of the printer should be performed.  The Nozzle Check pattern shows if each print head nozzle is operating properly.  Please perform the following steps to print a Nozzle Check pattern:

1.  Turn the printer on and make sure paper is loaded into the sheet feeder.

2.  On your printer, press and hold the RESUME button until the printer light blinks twice. When you release the button, the Nozzle Check pattern will be printed.

3.  After the Nozzle Check pattern is printed, compare the results to the example that has been attached below.

4.  If any colors are missing or if any horizontal lines appear in the color bars, perform the print head cleaning procedure.

To perform a print head cleaning with the printer, please follow these instructions:

1.  On your printer, press and hold the RESUME button until the printer light flashes one time.

2.  When you release the RESUME button, the POWER light starts flashing and all colors will be cleaned.  This will continue for about 30 seconds.

3.  Wait for the light to stop flashing before you resume normal operation.        

Once you have completed two cleanings, please perform another Nozzle Test.  If colors are still missing, turn off the printer.  After 24 hours, turn the printer on and perform one more cleaning.  Once the cleaning is complete, print another Nozzle Test. 

If the printing issue persists, please contact our support group using the link below for additional assistance.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

[eileen]

Thanks for your response.  I did the cleaning thing again and again.  I put new cartridges in the printer but still the same.  So I contacted Canon as you suggested and their very non-eco response was that they would give me some sort of discount on a new printer.  Not sure how that would work when I live in Ireland!!  So I went to the internet for help and found some interesting things about cleaning the printhead with hot water or alcohol.  I did both a couple of times.  The alcohol seemed to work best.  Then I did the cleaning thing again a couple of times and I now have a fully working Bubblejet i80.  Nice that it didn't have to go to landfill.

Thanks again for taking the time to respond.