08-04-2015 02:46 AM
Steps to resolve problem:
1) un install the old setup.
2) Restart the computer.
3) Run the MSETUP4.exe
4) Now Ist unplug and then re-plug your scaner with PC.
5) All the Drivers will atomatically be Installe.
08-05-2015 06:11 PM
I got the same message after installing the driver of my Canon printer on a computer running Windows 10 ("A driver supporting solution menu X not installed").
I then discovered that the initially downloaded driver (an .exe file) did not really add my Canon printer to "Drivers and Printers" -- or did not connect the printer to the computer -- as I had thought.
If your initially downloaded driver (the .exe file) was stored in your Downloads folder, you will notice that a subfolder carrying the name of this downloaded driver (the .exe file) was automatically created inside the Downloads folder. Inside this subfolder you will find a Setup.exe file. You have to run this Setup.exe file (not the initially downloaded .exe driver file) to install the printer driver properly and to avoid the error message "A driver supporting solution menu X not installed".
It is also important to have your printer switched on and to have its wire connected to a USB port on your computer while running Setup.exe. (That is if the printer is connected by USB wire.)
08-12-2015 05:04 AM
I installed Windows 10 on all my PC's running Win 7 and Win 8.1 . In every case, I encountered problems with running my Canon printers and scanners from the newly installed Win 10. An error message about Canon's Solution Menu EX program popped up on system startup. And neither the printers nor the scanners would work.
The only way I could fix this, was by uninstalling all Canon printer / scanner software on my PC's COMPLETELY, followed by downloading and re-installing the latest relevant Canon printer and scanner drivers.
The trick is to get rid of the Solution Menu EX elements. They do not seem to be removed by a standard Windows uninstallation of the Canon drivers and programs. And they seem to consist of hidden files.
One could use any method to remove hidden program files or remnants of uninstalled programs you have at your disposal. I used Revo Uninstaller Pro, in the following way.
I went to the seemingly empty Canon subfolder that remained in the Program Files (x86) folder after the standard uninstallation of the Canon drivers and software. I right-clicked on this seemingly empty Canon subfolder. Then I clicked on "Uninstall with Revo Uninstaller Pro". To my pleasant surprize, the Solution Menu EX program files were revealed and could be deleted with Revo.
After that, I installed the latest drivers for my Canon printers and scanners and all was well again. I could now print and scan from Windows 10. Please note: I am not advertising Revo. It is simply a fact that this tool helped me to overcome my biggest problem after installing Win 10.
08-20-2015 12:49 AM - edited 08-20-2015 12:56 AM
I gave a solution in my previous posting. The trick, in my case, was to "Uninstall with RevoUninstallerPro" after a right click on the Canon folder in my Program Files section. Revo removed the Solution Menu X items remaining behind after my normal Control Panel uninstallation of Canon drivers. Once you have cleaned out the Soluton Menu X items, you have to re-install the necessary Canon drivers. You can search for them on the Canon website.
If you don't use RevoUninstallerPro (there is a 30 days free trial version you can download) you could use the Regedit program in Windows to edit your register, removing all Canon (or Solution Menu X) entries. This is very risky and fatal to your whole system if you don't know exactly what you are doing and remove an entry not supposed to be removed.
Canon should provide a tool enabling users to overcome the Solution Menu X problem encountered on installing Windows 10.
Can't somebody ask Canon to provide such a tool? I have no idea how to do that.
PS. You could also try the advice given in the post preceding my own post.
04-17-2016 10:45 PM
I had a problem installing a brand new Lide 110 scanner on windows 7 pro, and got the error message.
First I went to canon.com and downloaded and installed the latest driver software for the Lide 110 from the website.
Today already works propertly.
08-09-2016 10:46 PM
I have a Canon Pixma BJ4900. I wish to prine on printable CDs and DVDs. I have downloaded and installed Solution Menu Ex. The program appears to open but with the note to say the supporting driver is missing. Where do I obtain this driver?.
05-20-2017 09:41 PM
I had the same problem after Windows 10 Creators update in May 2017. However I finally managed to solve it as follows: