Canon Community Canon Community
 


Reply
New Contributor
Posts: 4
Registered: ‎12-29-2016

9000F Mark II - Cannot start MP Navigator EX message

I had not used the scanner for a few weeks and tried to scan a few photos tonight and get an error saying that "Cannot start MP Navigator EX."  and gives me 4 things to check.  I checked all those things and uninstalled and reinstalled both the software and driver and am still getting this message.  Any ideas what to try next?

Product Expert
Posts: 109
Registered: ‎01-20-2016

Re: 9000F Mark II - Cannot start MP Navigator EX message

Hi dougkanipe,

 

In order to better assist you, allow me to ask a couple questions:

 

  1. Do you get any error code when you scan?
  2. Did you re-install the drivers from the installation CD, or from the website?
  3. Which version of Windows or Macintosh are you using?

I look forward to your reply.

New Contributor
Posts: 4
Registered: ‎12-29-2016

Re: 9000F Mark II - Cannot start MP Navigator EX message

It seems like I got an error one of the times but not I just get the pop up that says the MP software won't start and to try four things.  The software and drivers were reinstalled from the Canon website.  I am using Windows 10.

Highlighted
Product Expert
Posts: 2,402
Registered: ‎10-16-2012

Re: 9000F Mark II - Cannot start MP Navigator EX message

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement