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Frequent Contributor
Posts: 35
Registered: ‎09-03-2013
Accepted Solution

The Canon Image Gateway photo hosting site in the USA is in Japanese instead of English.

I use the Canon Image Gateway site to share photos with family.  My issue is the for some time now the site has been in Japanese.  I am afrad to click on anything because I don't want to accidenty delete any photos.  Even the app for my iPhone is now in Japanese. 

Moderator
Posts: 1,113
Registered: ‎07-08-2013

Re: The Canon Image Gateway photo hosting site in the USA is in Japanese instead of English.

Hi, secondlevel!

 

Thanks for sharing this with us.  We've checked the CANON iMAGE GATEWAY site on multiple browsers and devices and it's consistently coming up in English for us.  Try clearing your browser cache and then clicking HERE to reach the site.

 

Please let us know if you're still having trouble.

Frequent Contributor
Posts: 35
Registered: ‎09-03-2013

Re: The Canon Image Gateway photo hosting site in the USA is in Japanese instead of English.

I followed your instructions.  I have multiple computers and tried them all. This is what I am seeing:

 

Canon Gateway.jpg

Moderator
Posts: 1,113
Registered: ‎07-08-2013

Re: The Canon Image Gateway photo hosting site in the USA is in Japanese instead of English.

We appreciate the screenshot!  Now that we know what you're seeing, we can point the way.  Click the dropdown menu at the top right of the screen and then click the second option within it.  This one allows you to change the site's language.  Click on "English" and everything should change over.

 

Give it a try and let us know if you still need help!

Honored Contributor
Posts: 5,240
Registered: ‎08-13-2015

Re: The Canon Image Gateway photo hosting site in the USA is in Japanese instead of English.

[ Edited ]

secondlevel wrote:

I followed your instructions.  I have multiple computers and tried them all. This is what I am seeing:

 

Canon Gateway.jpg


I would advise running a full virus scan. 

 

In fact, assuming that you have up-to-date virus software, it may have been compromised and needs to be re-installed.  Consult your virus software vendor to check the integrity of your virus and web protection software.

 

[EDIT]  Also, many web sites and web browsers can automatically translate the web site content into any one of several languages.  Check those settings in your web browser, too.  If this were the case however, you would see this on more than one web site.  Check other sites that serve more than just English speaking customers.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Frequent Contributor
Posts: 35
Registered: ‎09-03-2013

Re: The Canon Image Gateway photo hosting site in the USA is in Japanese instead of English.

That was the answer.  Now everything is back to English.  I also have one more question.  I accidently logged into the Canada site and now when I log in I get the option for the USA or Canada.  How do I remove the Canada option?

Moderator
Posts: 1,113
Registered: ‎07-08-2013

Re: The Canon Image Gateway photo hosting site in the USA is in Japanese instead of English.

Glad the language got fixed!  As for the country question, click the same dropdown menu where you found the language option and choose the option marked "Edit Profile."  Go through the screens there and you should find an option to specify which country you're in.

 

Have a great day!

Frequent Contributor
Posts: 35
Registered: ‎09-03-2013

Re: The Canon Image Gateway photo hosting site in the USA is in Japanese instead of English.

Thank you for all your help.  However, I followed you steps but I still get this screen when I logg in:

 

login screen.jpg

Moderator
Posts: 1,113
Registered: ‎07-08-2013

Re: The Canon Image Gateway photo hosting site in the USA is in Japanese instead of English.

The site you're reaching CANON iMAGE GATEWAY from will affect your account.  If at some point you logged into CANON iMAGE GATEWAY by way of the web site for Canon Canada, two separate image accounts will be tied to the same login.  You'll then have two image libraries you can upload to and share from, those being one tagged to the United States and the other to Canada.

 

Simply clicking "United States" each time will let you move forward.

 

Thanks for choosing Canon!

New Contributor
Posts: 2
Registered: ‎04-27-2017

Re: The Canon Image Gateway photo hosting site in the USA is in Japanese instead of English.

[ Edited ]

Hello Dear,

According to your details there is possibility that language of your printer has been changed.First change the language setting if after that your problem is not solved you can take technical Help with Canon Printer Support advisers.

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