01-29-2018 01:47 PM
I neglected to record the password for my original account and when I use the passowrd reset option on the login screen I do receive an email from Canon USA Forum with a reset link. However the page the link loads with the change password enrtry fields creates an error because it does not bring the login name with it and once the new password is entered it briefly flashes no user name before a message comes up to correct the highlighted errors. There is no place to enter the login name on this screen.
I created this current account so that I could post this question. Any suggestions to get around this problem since I would like to use my old account and retrieve a PM that is waiting for me? I sent a PM to the site administrator early this morning but have received no response and I am not even sure the PM function works since this is a brand new account and the PM function may be restricted for new members.
Thanks!
01-29-2018 02:16 PM
Hey there!
I've sent you a Private Message on this account as well. Just click the red envelope at the top to check your messages.
01-29-2018 02:48 PM
Stephen,
Thank you so much for taking care of this problem so quickly! It is nice to be back in my regular account again.
I look forward to being a contributing member of this forum.
Rodger
01-29-2018 02:53 PM
You're welcome! I'm glad it was a fairly easy fix!
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
09/26/2023: New firmware updates are available.
CN-E45-135mm T 2.4 L F - Version 1.4.0
EOS 1DX Mark III - Version 1.8.0
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
PowerShot Elph 360HS - Version 1.1.0.0
PowerShot SX420 IS - Version 1.1.0.0
PowerShot 620 HS - Version 1.1.0.0
PowerShot SX720 HS - Version 1.1.0.0
PowerShot G1X Mark III - Version 1.1.0.0
PowerShot G7X Mark II - Version 1.2.0.0
PowerShot G9X Mark II - Version 1.1.0.0
03/30/2023: New firmware updates are available.
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.