06-16-2017 07:54 AM
06-16-2017 10:30 AM
Sounds like the camera could not focus...was it too dark? When the camera cannot focus, it won't take the picture. In live view, the camera uses a different focusing scheme and that might explain why it works there.
06-16-2017 10:45 AM
Thanks for reaching out to Canon USA!
It sounds like your lens might be having a hard time focusing.
As diverhank suggested, make sure you have plenty of light and contrast, otherwise the focusing system won't be able to find a subject.
If you do have plenty of light, you'll want to try putting the lens in Manual Focus (MF) mode and see if the camera will take a photo like normal (it might be out of focus, but that's OK). If that works, try to rotate the ring on the tip of your lens all the way to one side, then the other (while the AF/MF switch is still in MF). Once you've done that, put the lens back in AF mode and try to take a photo again using the viewfinder.
If that doesn't work, try another lens to see if it works normally.
If all else fails, you'll want to reach out to support. If you're here in the USA, we're at 1-800-OK-CANON (800-652-2666). Outside the USA, head HERE for support options.
06-17-2017 05:00 PM