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New Contributor
Posts: 1
Registered: ‎03-20-2018

can not access files on my canon

my hp Elite note book sees my Canaon camera.....but i can not access fies on my system.....what could be the problem?

Moderator
Posts: 1,364
Registered: ‎07-08-2013

Re: can not access files on my canon

Hi, Kles!

So that the Community can help you better, we need to know exactly which Canon camera model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Honored Contributor
Posts: 6,372
Registered: ‎08-13-2015

Re: can not access files on my canon


@Kleswrote:

my hp Elite note book sees my Canaon camera.....but i can not access fies on my system.....what could be the problem?

  • Which camera are you using?
  • Which HP EliteBook and Operating System are you using?  They were introduced in 2008.
  • What software are you using on the HP?
  • Are connecting the camera to the laptop via USB, or wirelessly?
  • Have you tried a card reader?  Most current laptops have a built-in SD slot.
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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
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VIP
Posts: 9,173
Registered: ‎12-07-2012

Re: can not access files on my canon

Need way more info.  Smiley Frustrated

A lot less stuff for 2018 but still a lot of Canon stuff. Along with, a lot of other stuff.
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