09-13-2017 09:04 AM
So that the Community can help you better, we need to know exactly which Canon camera model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF
Thanks and have a great day!
11-04-2017 01:32 AM
11-04-2017 09:13 AM
If you're using a US-specification VIXIA HF R400, it's specifically designed to use battery charger CG-700, which you can order directly from Canon USA by clicking HERE. The charger and the power cord are sold together and are not available separately. If you're using the charger outside North America, you would need a plug adapter so that the power cord can fit in the local electrical outlets. The charger would adjust to the power itself internally and no external power converter or inverter is needed or recommended.
While this information covers the US-spec battery charger CG-700, we cannot speak for accessories produced for other divisions of Canon outside the United States and we cannot guarantee their compatibility with US-spec products.
We hope this helps!
11-05-2017 11:11 AM
" I got a charger unit on Ebay but the plug doesn't fit even though it's close (Chinese)."
This is a mistake and something I strongly discourage.