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Moderator
Posts: 498
Registered: ‎11-20-2012

Re: CANON iMAGE GATEWAY can't access

Hi Folks!

 

Canon Image Gateway is currently down and undergoing maintenance to improve the site. Keep an eye on Canon Image Gateway and we suggest trying the site later in the week. We apologize for any inconvenience or disappointment this may have caused.

 

Thanks!

New Contributor
Posts: 4
Registered: ‎06-22-2014

Re: CANON iMAGE GATEWAY can't access

thanks for locking us out of a site you locked us into

Occasional Contributor
Posts: 6
Registered: ‎08-04-2014

Re: CANON iMAGE GATEWAY can't access

Its sort of up this morning, but I can't login with my user name, they want my email address now instead of user name, and my password doesn't work.

 

I requested a new password, but that doesn't work either.  I guess that creating a new account is next.

 

Nice job of testing the forum maintenance!!

Occasional Contributor
Posts: 6
Registered: ‎08-04-2014

Re: CANON iMAGE GATEWAY can't access

Resetting my account and password was futile, the site is still not up, it just pretends to be and gives a password error. Did someone hire programmers from Craigslist?
New Contributor
Posts: 4
Registered: ‎06-22-2014

Re: CANON iMAGE GATEWAY can't access

this is honestly pathetic for Canon, why they would go so far out of their way to piss off consumers is beyond me

Occasional Contributor
Posts: 6
Registered: ‎08-04-2014

Re: CANON iMAGE GATEWAY can't access

After waiting 3 days, I bought a Eye-Fi Pro2 card and it came from Amazon this evening.  I plan to use it in my 5D MK III, since it doesn't have Wi-Fi.  I save jpegs to the EYE-FI SD card, and Raw to the CF card.  The jpegs load instantly, and I can edit the raw images if needed later.

 

It works  much the same as Canons Wi-Fi, the difference being that it actually works, and they do not put you thru the wringer trying to get it setup and linked to just one camera.  You are linked to the card and not the camera, so it doesn't appear to care.

 

After testing it in the 5D MK III where it worked well, I popped it into my G1X MK II, and it just works.  No change to the configuration or fooling around, that's great.

 

I love my G1X II, but not the Wi-Fi part.

New Contributor
Posts: 1
Registered: ‎03-27-2016

Re: CANON iMAGE GATEWAY can't access

The authentication code on camera does not work for Canon Image Cateway. I've tried a million times, and i cannot get my camera to work with gateway. How can I fix this?

Product Expert
Posts: 813
Registered: ‎10-16-2012

Re: CANON iMAGE GATEWAY can't access

Hi Kcalta20,

 

Thanks for posting.

 

I recommend resetting your camera's Wi-Fi settings to their default values, as described in your the Camera User Guide. I also recommend clearing your browser's cache, exiting the browser, then reconnecting to the Canon iMAGE Gateway.

 

If you still encounter difficulty, please call our technical support department for assistance. You may reach them by calling 800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays).

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎07-13-2016

CANON iMAGE GATEWAY can't access

For the last several days I've been getting the message:

Thank you for visiting CANON iMAGE GATEWAY.
This site is currently not available due to maintenance.

Apparently without this site I am not able to Wi-Fi transfer photos from my Canon PowerShot ELPH 350 HS camera to my computer. Is there any information when this problem will be resolved?

Moderator
Posts: 419
Registered: ‎06-05-2013

Re: CANON iMAGE GATEWAY can't access

Hi Sbneal01,

Yes, the CANON iMAGE GATEWAY service is currently undergoing maintenance. We appreciate your patience while we work on it. We hope to be back soon!

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