EOS Utility question - checked preference won't 'stick'!

[StevenLyall]

When I had Windows XP, I checked the 'Start EOS Utility when teh camera is connected' box in Preferences, and that's exactly what happened.  It worked every time.

Now that I have Windows 7, I find that when I check this box in Preferences, it's not checked the next time I look, and I always have to start the utility manually.

Any advice would be appreciated.

[ebiggs1]

Do you have the camera connected when you make your preferences? If not do so.

[StevenLyall]

Many thanks - I tried this, but unfortunately, no joy!

[ebiggs1]

Sorry, that was my only suggestion.

[Mykolas]

Hi StevenLyall,

Please ensure that the camera is connected to the computer and powered on before making any changes to the preferences in EOS Utility.  If it is not, some of the changes will not be saved.

If this is a time sensitive-matter, additional support options are available at Contact Us.

[Blumenfeld5]

Same problem- EOS Utility will not automatically launch nor save preferences for my two different cameras, regardless of whether the cameras are appropriately connected and powered on. Everything is currently appropriately updated according to Canon site (downloads, drivers, etc). Worked seamlessly with old Digital Rebel XT. I *can* manually launch EOS Utility and download my photos for both units. This is simply a difficulty with establishing automatica launch and download function. AutoPlay settings for Windows doesn't list EOS Utility as an AutoPlay program option for the Rebel T2i. The EOS M doesn't show up at all as a device in the AutoPlay/Device menu. Windows 7 - 64 bit Canon EOS M Canon EOS Rebel T2i Anyone found a way to get these two bits of technology to recognize and communicate with each other better?

[hcbph]

Just for grins, start the program with a 'runas admin' and then set your preferences and see if they stick.  If those changes are being saved to a protected part of the registry or a file in a an area where ACL's have to be dealt with, this could be a possible solution for you.  Good luck

[Blumenfeld5]

I run my laptop as admin at all times.  This was a factor I verified before posting to the forum, just to be SURE I hadn't missed an appropriate setting or permission.