12-30-2015 12:54 PM
HI, So I have been videoing like I usually do for my youtube and yesterday I was videoing and the video screen started turngin purple and blue. Purple and blue lines ran across screen and it stoped videoing. I tried again this morning and it did the same thing. VIdeoed fro a minute and then lines and stopped. Here is a picture of it, yes I know there is no card in this picture because I took it out. Please help!
01-04-2016 05:41 PM
Hello asanchez1,
From the looks of things it seems as though there is an issue with the camera which will probably require service to get corrected. You can set up service through the Canon web site, here.
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.