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New Contributor
Posts: 2
Registered: ‎07-10-2017

Canon 80D ! button "greyed out"

My Canon 80D will not work as the Quick Menu doesn't allow access and I can't change/edit settings. It will take pictures but wont show them afterwards and no other buttons will work! if you have any ideas or need me to send you pictures feel free to contact me i need help! 

Respected Contributor
Posts: 1,920
Registered: ‎02-17-2016

Re: Canon 80D ! button "greyed out"

Does the standard menu button work?

 

Do you have a lock button? Is it on?

New Contributor
Posts: 2
Registered: ‎07-10-2017

Re: Canon 80D ! button "greyed out"

None of the buttons work. I can press menu, info etc. as much as i want and nothing happens. When I actually do have the lock button on I can see it shows the message "Locked" When I try and edit whereas when it's not on no message shows,

Respected Contributor
Posts: 1,920
Registered: ‎02-17-2016

Re: Canon 80D ! button "greyed out"

Call Canon. I suspect you have something broken.

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Product Expert
Product Expert
Posts: 493
Registered: ‎10-17-2012

Re: Canon 80D ! button "greyed out"

Hello Andyroo, 

There are a few troubleshooting steps I'd like to try to resolve this issue. 

- Anything you attach or install in the camera — memory cards, lens, battery, grips should be removed.

 

Once the lens is off let's check it using the steps below.

- Clean the lens contacts to restore connection with the body.

**Warning** - Do not clean lens contacts on either a Canon lens or the camera body with an eraser! It's incredibly easy to rub off the gold plating on these contacts, and end up with data communication problems! Our strong recommendation is to use a soft, clean, micro fiber cloth. Again, please do not use anything abrasive.

- Try using a different EF lens (we recommend to try this with a Canon-brand EF lens, doesn't have to be the same focal length as the one you were using) there can sometimes be communication error issues related to certain third-party lenses on EOS bodies and checking this with a Canon-brand lens eliminates this as a possible factor.

If the issues seem to persist the next step would be to send the equipment to Canon for service.

You may fill out an online repair request form at the following link to setup your repair using our online service.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

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