06-29-2017 05:24 AM
I have been using canon cameras for the last 10 years (Im from Chile), started with a used Canon EOS 5 (analog), after a while bought a T3i which I thought was great but hours after an earthquake was stolen from my home with my laptop (no photo backup), such luck, right?. Almost 6 months passed after that and managed to save money and buy a new one, this was the 70D, I was in love with the camera, started traveling with my girlfriend to chilean altiplano, titicaca lake in bolivia, peru, etc, the camera worked flawlessly with a 100% focus usage on photography.
Everything was fine until march of this year, the camera just died, after trying to record an waited live presentation of folklore band Markamaru (not in stage for more than 15 years) the camera froze showed errror 80 after 10 minutes of recording, how is this possible?, asked in canon chile and they charge me more than 400.000CLP (~700USD) to be repaired, just to give a you a perspective: in Chile minimun wage is 250.000CLP. In short, CANON is charging me to fix a camera which failed because a design error by CANON itself. This is really bad, photography wasnt just a hobbie for me, I helped local music band to achieve professional media for their demos and albums, made photomineral projects for the Arturo Prat University (MP-e 65mm 5x mag), etc. Because I trusted CANON now I cant work, I dont have 400.000CLP to fix my camera, and know why? why should do I pay for it?, it's CANON FAULT.
Maybe CANON wont act in Chile like they did in Brazil and wont get my camera fixed in the near future, but one thing for sure wont happen if CANON dont take action: wont buy canon equipement again and will make my personal agenda to avoid anyone to buy from CANON Inc, not as a vendetta but to avoid them to experience what happened to me.
People save money for months or even years to be able to buy a good camera and you mistreat them with poorly designed gear, shame on you CANON.
06-30-2017 04:50 AM
I got the same problem here in Thailand. The camera stopped to work after about 18 months of use. I did not use much, only make family pictures and no movie shooting that can remember. Error 80, managed to turn it on couple of times after remove and replace the battery and the IT DIED !!!!
I found a bit weird how it happens so I started to look online for people having the same problem, that was when found that hundreds if not thousands of cameras died all over the world.
So I understand that the problem was a faulty board and after new that Canon take responsability in Brazil I hope I can get the same treatment here in Thailand, but I was wrong.
Actually I was punished, at the official Canon Service Center at MBK (Ma Boon Khrong) I was informed that my camera was not imported by Canon Thailand and that the repair cost would be THB 13,500 which is about USD 400. And then came the punishment, they said that would offer me a 40% discount on the repair of their faulty product if bought it from the ones they import into Thailand and also give me some advice: "next time you buy from Canon" followed by a nice smile. Funny because I think I bought a Canon camera, made and sold by Canon. I bought the camera at the shopping center in a nice beautiful shop but it happens to be one of those cameras Canon sold to unreliable distributors that sells their products in what here is called "grey market".
Shame of Canon !!! Of course I will never buy Canon products again and advise everybody I know don't to buy too.
I sent to fix my faulty camera in Brazil and will sell it and buy the new Nikon 7500 as soon as I get it back.
DON'T BUY CANON !!!!
10-13-2017 10:23 PM
Yes this also happened to me. And after some research I have found that this is Canons proiblem and are charging people an arm and leg to repair, not to mention the down time. If I don't get some sort resolution to this I will be switching brands. Tghis is robbery!
10-15-2017 05:25 PM
I am interested in your statement. Did Canon ''assumed that this is a factory issue'' in an official statement? was there any trial in court? Any information in an online paper?
I am asking all these as I have the same problem and am looking for factual evidence that I could use to get my repair money back.
10-15-2017 06:05 PM
I sent the camera to a local repair facility who claimed to be an authorized Canon repair center. They emailed me stating that it needed a new motherboard, although I already figured that after my research online. They said it would need to be sent to Canon for repair. I called Canon who told me they hadn't heard of this issue before and the facility I sent it to was not an authorized repair center?
I have been waiting for Monday to get my camera sent back. I will not give Canon another dime. I will sell all my lenses and then I do not know know what after that. I have practically gone broke buying gear from them. This is just WRONG. I will keep you posted.