Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 5
Registered: ‎12-04-2017

Canon 5D Mark 4 C-log update gone?

I did an original C-log update/upgrade on my camera, worked great..untill i did a software update (1.01 to 1.04) and now my clog is gone, missing in the menu.. is here someone maybe that knows more about this problem?
Occasional Contributor
Posts: 79
Registered: ‎11-19-2017

Re: Canon 5D Mark 4 C-log update gone?

[ Edited ]

Unless you are aware of a disclaimer telling you not to upgrade the FW on your body, I don't think there is any reason why Canon won't assist you.  1-800-652-2666 is where I would start.  

 

THe feature became available in July, the CLog update was a $99 paid upgrade from canon.  You had to send your body in for upgrade.

 

Bodies sold after July came with the update installed.  If you had the feature and got it legitimately as an upgrade or purchase, Canon will have record of it and should take care of you

 

https://www.usa.canon.com/internet/portal/us/home/explore/see-legendary/canon-log

Rick
Bay Area - CA
~6D2 (f/w 1.0.3) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime, 70-200 f2.8L IS II ~Sigma 24-70 f2.8 Art
~Speedlite 430 EX II ~DPP 4.7.2 ~Windows10 1709
Occasional Contributor
Posts: 5
Registered: ‎12-04-2017

Re: Canon 5D Mark 4 C-log update gone?

Thanks, i hope so because i already did send a mail with my serial number etc..no answer, guess maybe they are looking for a solution.. ;-) that's why I posted here also..you never know..
Occasional Contributor
Posts: 79
Registered: ‎11-19-2017

Re: Canon 5D Mark 4 C-log update gone?

Be sure to follow up and post your outcome.  If this happened to you, its going to happen to others. 

Rick
Bay Area - CA
~6D2 (f/w 1.0.3) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime, 70-200 f2.8L IS II ~Sigma 24-70 f2.8 Art
~Speedlite 430 EX II ~DPP 4.7.2 ~Windows10 1709
Highlighted
Occasional Contributor
Posts: 5
Registered: ‎12-04-2017

Re: Canon 5D Mark 4 C-log update gone?

Will do!

Occasional Contributor
Posts: 5
Registered: ‎12-04-2017

Re: Canon 5D Mark 4 C-log update gone?

I've got 2 new servicenumbers from canon now.. Sended the same question to canon, one send in from 5 december and one from 10 december..still no answer..I'll give them a few more days, it's getting ridicilous.

Moderator
Posts: 1,029
Registered: ‎10-25-2012

Re: Canon 5D Mark 4 C-log update gone?

Hi Colorz,

 

Was your EOS 5D Mark IV updated to C-LOG here in the USA? Are you emailing Canon USA? Do you live in the USA?

 

If you're not in the USA, and you're emailing Canon USA, our team will not be able to assist you. If you are in the USA, you'll receive immediate support by calling 1-800-828-4040 weekdays 8am to Midnight (ET) and Saturdays from 10am to 8pm (ET).

 

If you're outside the US, you'll want to reach out to Canon in your country by clicking HERE.

Occasional Contributor
Posts: 5
Registered: ‎12-04-2017

Re: Canon 5D Mark 4 C-log update gone?

Thanks. I'm from Belgium..i bought my mark 4 before the Clog update, so i did the upgrade by canon. Clog was on it like it supposed to be, then i did that same evening the firmware update, the next morning i saw the clog was gone..so till now still didn't had the chance to test the new Clog. Offcourse I mailed the helpdesk here, still without any answer.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement