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New Contributor
Posts: 1
Registered: ‎10-06-2017

Camera Connect App - no live view?

Hi all


I recently purchased the wi-fi card for my Canon 5Ds R in order to use live view option on my smartphone but when I connect up and press the live view button on my phone I hear the mirror go up but the screen on my phone is just blank (black).


Is there anything I'm doing wrong? Any help much appreciated.


Product Expert
Product Expert
Posts: 582
Registered: ‎10-17-2012

Re: Camera Connect App - no live view?

Hello Kristeva, 

In order for ourselves and the larger community to assist you we will need to collect some additional information.  

What type of mobile device are you using at the time?  

What is the type of WiFi card you are using?  

Are you attempting to go through the Camera Connect app?

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