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New Contributor
Posts: 1
Registered: ‎04-11-2017

80D Video Playback Audio

Hi,

 

My 80D records video and sound but when I go to playback in the camera I hear no audio from the camera. If I plug in headphones I hear the audio. Has anynone had this problem before?

 

Thanks,

Mike

Product Expert
Product Expert
Posts: 465
Registered: ‎10-17-2012

Re: 80D Video Playback Audio

There are a few troubleshooting steps we'd like to try to resolve this issue.

- Anything you attach or install in the camera — memory cards, lens, battery grips should be removed.

- Try installing a different memory card* or format the existing memory card**. *Any memory card you use in the camera should be formatted prior to use. **Format the card using the camera's menu command,and see if that restores normal operation to the camera. This erases the data on any media card you format so please backup any data you wish to keep.

If the issues seem to persist the next step would be to send the equipment to Canon for service.  You can set up service on Canon's web site below. 

https://www.usa.canon.com/internet/portal/us/home/support/service-repair


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