04-11-2017 09:20 PM
My 80D records video and sound but when I go to playback in the camera I hear no audio from the camera. If I plug in headphones I hear the audio. Has anynone had this problem before?
04-12-2017 04:41 PM
There are a few troubleshooting steps we'd like to try to resolve this issue.
- Anything you attach or install in the camera — memory cards, lens, battery grips should be removed.
- Try installing a different memory card* or format the existing memory card**. *Any memory card you use in the camera should be formatted prior to use. **Format the card using the camera's menu command,and see if that restores normal operation to the camera. This erases the data on any media card you format so please backup any data you wish to keep.
If the issues seem to persist the next step would be to send the equipment to Canon for service. You can set up service on Canon's web site below.