05-17-2017 06:14 PM
We recommend un-installing the application from any affected device. Then, hard reset your device and then reinstall the application with the latest update applied. Does the issue still persist?
Are any other camera functions in-operational?
05-17-2017 09:02 PM
05-18-2017 02:10 PM - edited 05-18-2017 02:11 PM
Canon USA released a Service Notice today (May 18, 2017) regarding this issue. Please click http://Canon.us/naxk to read the notice.
You'll also find support contact information on the Service Notice.
05-19-2017 01:13 AM