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Product Expert
Product Expert
Posts: 474
Registered: ‎10-17-2012

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

Hello tehroxors, 

We recommend un-installing the application from any affected device.  Then, hard reset your device and then reinstall the application with the latest update applied.  Does the issue still persist?

Are any other camera functions in-operational? 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 7
Registered: ‎05-05-2017

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

I went back and forth with tech support through email, it was determined the issue is with the app and not the camera.
Occasional Contributor
Posts: 8
Registered: ‎05-12-2017

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

Which device are you talking about? The camera itself or the phone?

Occasional Contributor
Posts: 5
Registered: ‎05-17-2017

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

Hello, I am using an iPhone 6S with the latest iOS version 10.3.2. My camera is the 7D Mark II with firmware 1.1.1. I previously had firmware 1.0.5, and had to upgrade the firmware to enable the use of the WiFi adapter W-E1. I followed Canon's instructions to the point when upgrading while connected with the USB cable to a Mac. I removed the WiFi adapter prior to performing the firmware upgrade, and installed it again after the upgrade was finished successfully. When trying to establish a connection through my WiFi network, everything seems to work OK right until confirming the IP settings, after which I get the message "Busy! Please wait..." on the camera. I have tried the suggested uninstall of the app, hard resetting the phone and reinstalling the latest version of the app, but this did not work either.
Occasional Contributor
Posts: 5
Registered: ‎05-17-2017

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

By the way, I have now logged this issue with Canon Support locally here i Norway. Will let you know when I have a reply from them.
Frequent Contributor
Posts: 56
Registered: ‎10-21-2016

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

Product Expert
Product Expert
Posts: 474
Registered: ‎10-17-2012

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

[ Edited ]

 Hello tehroxors,

 

Canon USA released a Service Notice today (May 18, 2017) regarding this issue. Please click http://Canon.us/naxk to read the notice.

 

You'll also find support contact information on the Service Notice.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 5
Registered: ‎05-17-2017

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

Reverting back to firmware 1.1.0 worked for me. Thanks.
Occasional Contributor
Posts: 8
Registered: ‎05-12-2017

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

How do you do that? Just install on sd card and select older firmware?
Occasional Contributor
Posts: 5
Registered: ‎05-17-2017

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

When downloading the firmware, you also get a folder with the install instructions. I followed the part where you connect the camera to the computer, and install the firmware directly to the camera via EOS Utility. And yes, it was just to select the older firmware and otherwise just follow the prosedure.
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